LapaOne – Refund Policy
Last Updated: 16 November 2025
LapaOne aims to deliver high-quality professional services. This Refund Policy outlines when refunds are eligible and how they are processed.
1. General Refund Policy
Due to the nature of digital, creative, and technical services, refunds are issued only under specific conditions described below.
2. Eligible Refund Situations
A refund may be approved if:
- No work has started on the project
- Cancellation is requested within 24 hours of payment
- A duplicate payment or technical billing error occurred
- A refund is approved through mutual agreement
3. Non-Refundable Situations
Refunds will not be provided when:
- Work has already begun
- Research, planning, or design drafts have been delivered
- Delays are caused by the client (approvals, content, access, etc.)
- Service expectations differ from the agreed scope
- SEO or marketing results do not meet expectations (due to external factors)
- Third-party fees were purchased (domains, hosting, plugins, ads budget)
4. Partial Refunds
Partial refunds may be considered only when:
- Only a portion of the work has been completed
- The project is discontinued by mutual agreement
- Refund amount will depend on completed tasks and resource usage
5. Project Inactivity Policy
Projects inactive due to client silence for more than 30 days will be closed automatically.
Payments will not be refunded.
6. Refund Processing Time
Approved refunds are processed within 7–14 business days.
7. How to Request a Refund
Email your request to hello@lapaone.com with:
- Full name
- Project details
- Transaction ID
- Reason for refund
Our team will review the request and respond within 2–5 working days.
8. Policy Updates
LapaOne may update this Refund Policy at any time.
Revised versions will be posted with an updated date.